Our policies are designed for comfort and convenience, ensuring a seamless experience during your visit. From appointment scheduling to insurance billing, we strive to make every aspect of your journey with us as stress-free as possible. Transparency is critical, so contact our friendly staff with any questions or concerns regarding our policies. Your peace of mind is our utmost priority, and we’re here to support you every step of the way.

  • Appointment Scheduling: Patients can schedule appointments by calling our office during regular business hours or through our online patient portal.
  • Cancellation Policy: We kindly ask patients to provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. Failure to do so may result in a missed appointment fee.
  • Insurance and Payment: We accept various insurance plans, and payment is expected at the time of service for any copays, deductibles, or services not covered by insurance.
  • Prescription Refills: Patients can request prescription refills through our patient portal or by contacting our office during business hours. Please allow up to 48 hours for your request to be processed.
  • Medical Records: Patients can request copies of their medical records by completing a release form available at our office or through our website. There may be a fee associated with this service.
  • Privacy Policy: We are committed to protecting patient privacy and comply with all HIPAA regulations. For more information on how we handle patient information, please refer to our privacy policy.
  • Feedback and Concerns: We value patient feedback and encourage patients to share their experiences with us. If you have any concerns or suggestions, please contact our office manager or use our online feedback form.
  • After-Hours Care: In case of a medical emergency outside of regular business hours, please call 911 or visit the nearest emergency room. For non-emergency issues, you can contact our on-call provider for guidance.

These policies aim to provide clear guidelines for patients and ensure smooth communication between the clinic and its visitors. Feel free to tailor them to better suit the specific needs of Lake Houston Medical in Humble / Atascocita.

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Take the first step towards a healthier life with Lake Houston Medical. Schedule your appointment today and experience accessible, quality care tailored to your needs!